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**To:** support@sparesspace.com
**From:** mcpsalmdonald@gmail.com
Dear SparesSpace Support Team,
I am writing to request assistance regarding a registration denial for the user Rowland.
**Summary from Chat:**
– Rowland’s registration was denied without a reason provided.
– He is located in California, USA, and expressed interest in joining SparesSpace.
– In the chat, I explained that SparesSpace focuses on Ghana-based users and requires full ID verification for registration and bookings. I advised Rowland to connect directly with support for further clarification.
– Rowland has now typed “Human” as instructed to escalate the issue.
**User Contact Email:** mcpsalmdonald@gmail.com
Please review Rowland’s registration details, provide specific feedback on the denial, and clarify if there are alternative options for users outside Ghana.
Thank you for your prompt attention.
Best regards,
SparesSpace Chat Support
| Ticket ID | TKT-20260420-IWCNUL |
| User Email | mcpsalmdonald@gmail.com |
| Submitted | 2026-04-20 18:06:51 |
To help resolve this, could you please provide me with the **region and town** you used during registration? Once I have that, I can guide you on the next steps.
In the meantime, you can also type **"Human"** in this chat. This will generate a support ticket and email for you to connect directly with our team. They’ll be able to review your case in detail and provide specific feedback.
We’re here to help you join our community safely and smoothly. Let’s get this sorted for you!
USER: California, USA
ASSISTANT: Thank you for providing that information, Rowland. I understand you're registering from California, USA. At SparesSpace, our primary focus is on building a trusted, community-driven short-term rental platform within Ghana. Currently, our services and verification processes are optimized for users based in or traveling to Ghana.
If you're planning to visit Ghana and need accommodation, you're welcome to browse our live listings here: [SparesSpace Listings](https://sparesspace.com/listings). However, to register and book, full ID verification is required, which is designed around Ghanaian and accepted international identification.
Since your registration was denied and you're located outside our core service area, the best step is to connect directly with our support team for a detailed review. Please type **"Human"** in this chat. This will generate a support ticket and email address so our team can assist you personally and clarify any registration requirements or alternatives.
We appreciate your interest in SparesSpace and are here to help you navigate this!
USER: Human
Please respond to the user to resolve this ticket.
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